Traditional Nailhead Trim Tufted Back Executive Leather Office Chair

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The chair came timely as stated. But the box was damaged on delivery. And the chair had damage to the bottom of the seat. A wheel on the base was stripped and kept falling out while it was rolled to it's new home. The button tops on the chair itself came off and are impossible to replace by the owner. We requested an exchange and got prompt pick up of the delivered chair. But it has to be packaged in it's original box which is a huge hassle when the box was already destroyed by the delivery and trying to get the chair out of it's packaging. We are a week out of the request for the exchange and have not received the new chair yet. It was supposed to be a Christmas present, but there is no sign that the new one has shipped yet. Overall we are hoping the new chair does not have some of the same quality issues the one we originally received had.